Getting Paid When You Fire A Client

  Just like newlyweds who never imagine divorce, when you first start a relationship with a new client you probably don’t expect to one day be firing him or her. But, it happens and just like with divorce, hurt feelings, misunderstandings, and embarrassment can often get in the way of legalities. Every situation is different, … Read more

How To Win An Argument

Arguments occur all too often, whether with a debtor who is disputing a debt, or a co-worker, manager, employee, or spouse. Anyone who is in an argument really wants to win. Frequently in an argument the parties get very emotional and winning is more important than the issue itself. More often than not, neither side actually … Read more

How To Ask Questions.?! Two Simple Tips To Increased Success

Here’s the premise: Good questions directly lead to greater success in life and career; Most people ask bad questions (myself included). We are constantly solving problems on the job, including making the sale.  We need to collect information to solve these problems. How we ask questions greatly influences the answers and our eventual success.  Better … Read more

This Credit Application Language Can Help With Delinquent Accounts

It is difficult for collection agencies to pierce the corporate veil

Getting permission to run personal credit reports on B2B Credit Applications can lead to payments during difficult times At our commercial collection agency, we often encounter business owners who claim their company’s financial condition is terrible and they can’t pay anything or can make only small payments. It is difficult to verify this information on … Read more

Simple Tips to Avoid Delinquent Payers

The Kaplan Group As we’ve explained many times in our previous posts, delinquent and non-paying customers and accounts can have a very serious effect on the health of your business. Obviously, when a customer orders a product or service and then doesn’t pay for it, your business suffers – so how can these delinquencies be … Read more

Basic Strategies To Promote Debt Collection Success

Learning to effectively collect debts, whether commercial (business-to-business) or consumer (debts owed by individuals) requires patience and diligence. The best debt collectors have honed their skills over years, learning what strategies tend to push debtors towards making payments. For new debt collectors who haven’t yet had time to develop their collection techniques, however, there are … Read more

How To Know When It’s Time To Hire A Collection Agency

While knowing when to send a past-due account to a collection agency is sometimes difficult, it is important to keep in mind that the sooner an agency has an account and can begin collecting on it, the more likely they are to successfully recover your money. There are multiple reasons to send a claim to … Read more

Excuse or Explanation? How to get your money!

This was originally published by Dean Kaplan on InsideARM in September 2012 We’ve all heard hundreds of different stories as to why a business debt has not been paid.  For our commercial collection agency, the first thing our debt collectors are trained to do is to figure out if it is a legitimate explanation or … Read more

Two Tips to Improve Collection Negotiations

One of the most important aspects of debt collection is knowing how to negotiate effectively with debtors. Learning to negotiate is not an easy process, and certainly requires practice, but anybody who’s already working as a debt collector has likely had time to develop their negotiation techniques to some extent at least. With this in … Read more

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