Category Archives: Business Advice

Negotiation Tips for Car Buyers (and everyone else)

As a collection agent and a business owner, I spend a lot of time in negotiations. I’m fascinated by how negotiation tactics vary from situation to situation. I try to learn from negotiations outside of work and apply them to my work, and vice versa. Ask my kids, I’m very good at using active listening Read full post >

Reduce Stress by Collecting with Integrity

Economies are cyclical. For every upturn, there’s a downturn. When there is a downturn, unqualified collection agencies tend to spring out of nowhere. In 2011, during the Great Recession hundreds of un-trained collection agencies entered the market. Predictably, complaints about collectors’ abusive practices reached all-time highs. According to the Wall Street Journal, in 2011, the Read full post >

How to Manage a Remote Team

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Working from home, either full-time or part-time has become a popular option for both employees and business owners. More and more companies are becoming 100% remote.   Workers like working from home because it saves commuting time and money and can provide a great work-life balance. Employers like the ability to attract top talent (no matter Read full post >

How to Handle Stress When You’re the Boss

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Entrepreneurs report rates of depression and stress that are significantly higher than those of other people. According to the Gallup Wellbeing index, 45% of entrepreneurs report being stressed. Thirty percent of entrepreneurs report being depressed, compared to only 15% of the general population. It’s important that business owners and CEOs be aware of the risks Read full post >

What Collection Agents Know About Hiring

If you Google “hiring negotiation” you’ll see hundreds of articles about how to negotiate a higher salary when given a job offer.  You’ll also get a lot of articles from the employer’s point of view about how to negotiate a lower salary.  But what so many of these articles overlook is that the negotiations involved Read full post >

Don’t Try to Improve Weaknesses, Instead Focus on Strengths

If you’re the owner or CEO of a company, you’re probably familiar with what happens when you have a struggling employee. You sit down with the struggling employee and assess what they’re doing wrong. You ask them to improve and then, six or eight weeks later you assess their improvements. Sometimes things get better, sometimes Read full post >