Category Archives: Negotiation Advice

What Collection Agents Know About Hiring

If you Google “hiring negotiation” you’ll see hundreds of articles about how to negotiate a higher salary when given a job offer.  You’ll also get a lot of articles from the employer’s point of view about how to negotiate a lower salary.  But what so many of these articles overlook is that the negotiations involved Read full post >

Tips for Successful Debt Collection by Phone and Email

Some of the biggest mistakes people make when trying to collect on unpaid debt is communicating in an unprofessional, impolite, or potentially illegal manner. Being in debt and collecting debt can both be stressful situations and there are numerous laws around debt communications. Learning best practices for communicating with those who owe you money is Read full post >

How To Win An Argument

This entry was posted in Negotiation Advice on by .

Arguments occur all too often, whether with a debtor who is disputing a debt, or a co-worker, manager, employee, or spouse. Anyone who is in an argument really wants to win. Frequently in an argument the parties get very emotional and winning is more important than the issue itself. More often than not, neither side actually Read full post >

How To Ask Questions.?! Two Simple Tips To Increased Success

This entry was posted in Negotiation Advice on by .

Here’s the premise: Good questions directly lead to greater success in life and career; Most people ask bad questions (myself included). We are constantly solving problems on the job, including making the sale.  We need to collect information to solve these problems. How we ask questions greatly influences the answers and our eventual success.  Better Read full post >

What To Do When You Hear “That Employee Did Not Have The Authority To Sign That Contract”

We hear it all the time: “We are not going to pay those invoices because the person who signed the contract didn’t have authority.” Many go on to say: “It says right in our By-laws that only an officer can bind the company.” This tells us several things: The debtor does not want to pay; Read full post >

This Credit Application Language Can Help With Delinquent Accounts

This entry was posted in Debt Collection, Negotiation Advice on by .

Getting permission to run personal credit reports on B2B Credit Applications can lead to payments during difficult times At our commercial collection agency, we often encounter business owners who claim their company’s financial condition is terrible and they can’t pay anything or can make only small payments. It is difficult to verify this information on Read full post >