How One Credit Manager Reduced DSO By 14%

When Lhoist North America hired Chris Soignier as Credit Manager in 2012, senior management recognized that they wanted to better control risk and reduce DSO.  They had just made DSO one of the variables that impacted bonuses for sales people, but there was still much to do in order to achieve their objectives. Chris identified … Read more

How To Win An Argument

Arguments occur all too often, whether with a debtor who is disputing a debt, or a co-worker, manager, employee, or spouse. Anyone who is in an argument really wants to win. Frequently in an argument the parties get very emotional and winning is more important than the issue itself. More often than not, neither side actually … Read more

Simple Tips to Avoid Delinquent Payers

The Kaplan Group As we’ve explained many times in our previous posts, delinquent and non-paying customers and accounts can have a very serious effect on the health of your business. Obviously, when a customer orders a product or service and then doesn’t pay for it, your business suffers – so how can these delinquencies be … Read more

Basic Strategies To Promote Debt Collection Success

Learning to effectively collect debts, whether commercial (business-to-business) or consumer (debts owed by individuals) requires patience and diligence. The best debt collectors have honed their skills over years, learning what strategies tend to push debtors towards making payments. For new debt collectors who haven’t yet had time to develop their collection techniques, however, there are … Read more

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