Welcome to The Kaplan Group Newsroom. Members of the media will find our latest press releases, content and The Kaplan Group in the news. For our press kit, high-res images, multimedia and interview requests, please contact Stephanie Gray at

Press Kit

The Kaplan Group Fact Sheet (coming soon)

Executive Biography – Dean Kaplan (PDF) (Web)

Press Releases

2020-09-03 – Dean Kaplan, President of The Kaplan Group, Selected to the Forbes Finance Council

In The News


What is a credit default swap?
NewsBreak – 1/20/22

Credit Score Default Swap 101
Best Investments Now – 1/20/2022

Expert-Approved Money Resolutions
Yahoo! Finance – 1/11/2022

Experts Say These Are the Money Resolutions You Need to Make in 2022
GoBankingRates – 1/11/2022


Debt Collectors Just Got Further Jurisdiction Contacting Debtors
The Plug – 12/23/2021

Debt Collectors Can Now DM You and Twitter, Instagram
Today’s Dough – 11/9/2021

Best Collection Agency Services 2021 – 12/2/2021

The Best Collection Agency Services 2021
Business News Daily – 11/12/2021

Nine Myths about B2B Collections
Business Breaking News – 9/1/2021

Nine Myths about B2B Collections
Forbes – 9/1/2021

Best Collections Agencies 2021
Investopedia – 8/13/2021

Choosing a Collection Agency for your Small Business
The Balance Small Business – 8/13/2021

Things to Know about Collections Company Small Business
Collection Bureau of America – 7/28/2021

Five Strategies for Negotiating Payment
Forbes – 6/28/2021

Being Hospitable to Your Debts
Today’s Hotelier – 6/12/2021

Team Training Ideas the Team Will Actually Like
Market Business News – 6/8/2021

When done well, training sessions can create bonds between team members. Proper training can also help employees reach personal and professional goals. Keep your staff engaged and interested by trying one or more of these techniques.

You May Need a Vacation
Entrepreneurs Break – 6/8/2021

Stress is a real business problem and can destroy the business you’ve worked hard to create. Taking a vacation, even a short one, will help you decompress, reconnect with loved ones and run a better business.

What Debt Collectors Can and Can’t Do on Social Media
Raon Digital – 6/7/2021

Social media and social media law are evolving quickly. If you are owed money, we advise that you do not attempt to use it to vent about the debtor to shame anyone.

5 Trends Your Account Payable Department Needs to Know
Verna Magazine – 6/6/2021

An efficient, and well-informed AP department can save the company time and money in late fees, interest payments, and collections calls. Here are 5 current trends your department needs to be on top of.

5 Ways Merchants Can Collect Post-Pandemic (and Two Ways Not to Try)
Merchant Circle – 6/5/2021

Merchants across industries were hard hit. Protecting the ongoing financial health of your company requires that you do all you can to collect on unpaid invoices.

Five Mistakes You’re Making in your Credit Applications
Smart Finance Choice – 6/5/2021

A well-written credit application can be a powerful tool for preventing debt collection problems. Not only can the application alert you to potentially problematic clients, it can also give you legal support if you do have a problem.

What to Do If Your Credit Card Company Lowers Your Limit
Fooyoh – 6/4/2021

Although credit cards often charge high interest rates, they can be a useful resource for people, or businesses, that need cash. Having an unused line of credit in your back pocket can help you feel more secure.

Four Uses of Technology in Debt Collection
Technology Wire – 5/5/2021

A recent survey found that employees were the largest expense for most debt collection agencies. By automating routine tasks, increasing collection odds, and allowing consumers to self-serve accounts, technology can save agencies money and save agents’ time. 

5 Things Consumers & Collectors Need to Know About the New FDCPA Regulation
Influencive – 5/2/2021

The most well-known is the Federal Debt Collections Practices Act (FDCPA). Modifications to the FDCPA were passed into law last year and become effective in November 2021.

Why Recovering Invoices Needs to be Part of Your Business Plan
Express Digest – 2/17/2021

To help become one of the 35 percent celebrating ten years and more in business, learn how to avoid bad debt, collect on late invoices and why recovering invoices needs to be part of your business plan.

Sales Team Training Ideas the Team Will Actually Like

You need to train your staff to keep them. It’s important that you find ideas that can help keep your sales team interested and engaged, and hopefully make the training session worthwhile.

The Best Way for Tech Manufacturers to Strengthen Supplier Relationships
Tech Expert-2/12/2021

Strengthening your relationships with tech suppliers depends on mastering one of the most basic, but underused, negotiation tactics … collaboration.

How Can Nonprofits Collect on Money Owed?
Nonprofit Information-1/24/2021

When for profit companies are owed money, they often turn to a debt collection agency to help. Here are some common situations where a nonprofit might be owed money, and how they might pursue payment.

4 Good Ways to Do Time Management
Thrive Global-1/24/2021

Lateness can make life difficult for their boss, co-workers and themselves. It could be learned behavior or a learning difference. 

Three Easy Steps to Make Sure You Get Paid

So, how do you avoid becoming a statistic? Taking these three easy steps before you begin working with a client will prevent payment problems.

Debt – The Good and Bad
Communal News- 1/22/2021

In many ways, our economic system requires debt. Knowing which debts make sense for you and your business will help keep you out of trouble.

Contracts After the Pandemic: 5 Things to Know about Force Majeure Clauses
The Los Angeles Tribune-1/22/2021

Thanks to the current pandemic, it’s clear that when negotiating contracts, you need to plan carefully. 

The Truth about Debt Collectors
Siba Inmobilere-1/22/2021

A debt collector is representing your company, so it’s important that you do your research, read reviews of the collector and feel comfortable with the way he or she will behave.

5 Things to Know about Debt Collectors  
Data Source Hub- 1/21/2021

What’s even worse, people are calling you about those overdue bills. Dealing with a debt collector can be frightening, but the more you know about debt collectors, the better prepared you’ll be.

What CFOs Need to Know about Collections
Get Wake Field (IT Tech Media)- 1/21/2021

For companies that extend credit to their customers, accounts receivable can be one of the largest assets on the balance sheet.  Making sure this asset is healthy should be a high priority.

Three Ways to Get Paid
Inspiring Mompreneurs- 1/21/2021

It can be uncomfortable to ask about unpaid invoices. These tips will help you get paid on time and hopefully reduce the number of uncomfortable conversations you have to have.

5 Scams to be Aware of in 2021
Time Bulletin- 1/21/2021

From fake cures and vaccines to fraudulent unemployment claims, 2020 was full of scams. These five scams are likely to survive into the next year.

Explaining Digital Marketing to Non-Digital Businesses
Clix Sense Success- 1/21/2021

Digital marketing has been a huge bonus to my people-focused business. I’ve seen annual revenue growth of 50% over the past three years, primarily due to digital marketing. 

The Art of Getting Paid
Painting Tube – 1/21/21

Whether you’re an artist, a gallery owner, a dealer or a buyer, you have something in common in addition to your love of art. You want to be paid for your time and effort. 

What Happens When you Can’t Pay Your Bills
The Open News – 1/20/21

Hitting a rough spot doesn’t have to mean the end of the world for you or your business. If you handle the crisis well, you can come out of the difficulty with your reputation and business intact.


Taylor: A sneak peek of my new Netflix series ‘The Walking Debt’
San Antonio Express-News – 2020-10-07

Kaplan’s experience as a telecommunications entrepreneur, as well as an owner of a manufacturing company, leads him to view debt negotiations “not as a collections approach but as a business problem to be solved.”

Five Strategies to Manage Debt When You’ve Lost Revenue
Forbes – 2020-09-24

You may have loans you took out in better times that now seem unpayable. Or, you may owe money to vendors. Fortunately, managing your debt when you’ve lost revenue is difficult, but doable.

Can You Flee Your Debt by Fleeing the Country?
Opp Loans Blog – 2020-04-22

Most debts won’t follow you to another country, but staying one step ahead of your creditors might be a lot harder than you think.

Three Ways to Collect on Unpaid Invoices
CEO Blog Nation – 2020-03-05

Unpaid invoices can be a huge drain on your time, energy and cashflow, putting your company at risk. These three methods will help you streamline the collections process, making it much less annoying in the process.

What Happens When You Hire a Collection Agency for Your Small Business?
AllBusiness – 2020-02-28

You have an overdue invoice and a client who won’t pay. The client is either not taking your calls anymore or you’re getting a lot of excuses. It may be time to call in a collection agency.

Five Financial Mistake New Entrepreneurs Make
Jumpstart – 2020-02-24

As a business owner and commercial collection agent, I have had a front row seat to the failure of way too many businesses. Over and over again, I see five mistakes that new entrepreneurs make.

How to Win at the Salary Negotiation Table – 2020-02-13

They say money talks, and for the majority of job candidates, salary is the number one factor when it comes to considering an offer. 

3 Ways a Credit Application Can Help Your Startup’s Cash Flow
Startup Nation – 2020-02-06

Most people hate chasing money. Poor cash flow is a common reason for business failure, and unpaid invoices are a huge cause for terrible cash flow. 

What To Do When a Client Ghosts You
Highlight Story – 2020-01-09

When you first started calling about the unpaid invoice, your contact probably answered the phone, apologized and promised to look into it. After the next couple of calls though, your client stopped answering and stopped returning your calls. So now what?

Do Cloud Pros Really Need to Negotiate?
Cloud Post – 2020-01-07

What’s the No. 1 skillset that you need as a cloud professional? It might surprise you to hear that, for many, it isn’t cloud computing or deployments or cloud governance, it’s negotiation skills. 

Protecting Your Data Center from Fraud
Data Center Post – 2020-01-03

Data centers are judged by their ability to keep clients’ information and systems safe and secure. Almost anyone who works within a data center has to be familiar with security protocols.


Small Businesses Fall Prey to Non-Existing Dummy Companies
Small Business Digest – 2019-11-13

A surprising number of businesses fall prey to fraud by doing transactions with non-existent companies. This fraud allows non-existent, or otherwise fraudulent businesses, to establish credit. These firms then dupe unwary small businesses.

Business Contracts – Default Provisions and Why You Need Them
Small Business Resources  – 2019-11-05

Unpaid invoices are one of the biggest threats to the health of a small business. If your customers don’t pay their bills, you can’t pay yours and you can’t invest in marketing or business improvements.

Should You Send Your SaaS Client to Collections?
IT Toolkit  – 2019-10-31

Is it time to call in a collection agency? When faced with stopped or late payments, the question can strike fear in the heart of independent contractors and business owners alike. But, the question can be especially troubling for those with SaaS clients.

5 Tips for Collecting on Bad Checks
Business Game Changer  – 2019-10-05

While a $20 check written at a major grocery store chain won’t cause a lot of havoc to the chain’s bottom line, a $300 check written to an independent antique dealer can be deadly. How can business owners reduce some of the pain of bad checks?

How to Hire a Collection Agency
Money Inc.  – 2019-08-01

It’s difficult to know when to send a past-due account to a collection agency. Businesses often delay sending accounts to collections out of a fear that it means the end of the customer relationship or a concern that it will be too expensive. 

How to Be a Successful Debt Collector
TekConnect Blog  – 2019-07-01

Here are some suggestions made by Dean Kaplan of The Kaplan Group that will help encourage success in the business of collecting debts for clients.

Mastering Negotiation Skills Can Benefit Engineers
Institute of Industral and Systems Engineers Magazine  – 2019-06-13

Engineers tend to be both highly intelligent and master problem-solvers, but some can struggle to navigate the complicated, interpersonal dilemmas presented by high-stakes negotiations.

Making a Deal: Negotiating in the Technology Field
CIO Story – 2019-05-15

Generally speaking, c-suite executives are experienced negotiators. They’re familiar with negotiating new hires, real estate deals and sales contracts. 

How to Handle Your Auto Payments So You Don’t Wind Up in Court
VAR Insights  – 2019-04-01

Everyone knows vendors prefer auto renewal contracts, in part because they provide a steady cash flow and income stream, as well as keep vendors from having to undergo repeated sales cycles.

Can You Use Social Media to Collect on Bad Debt?
Money Inc. – 2019-03-25

We’ve all seen examples of problems being solved thanks to social media. We’ve also seen businesses forced to change their ways because of social media campaigns.

C-Level Execs Share the Best Career Advice They Wish They Had Had Early in Their Careers
Ivy Exec – 2019-03-20

Hindsight is 20/20 they say, and that’s certainly true of careers. Here’s a round-up of insights from C-level executives about the things they wished they had known earlier.

4 Negotiation Strategies to Help Your Sales Process
Sales and Marketing Management – 2019-01-14

One thing many businesses with collection issues have in common is that they focus too strongly on making a sale, and not strongly enough on improving their sales process. 

Ways to Leverage Storytelling in Customer Service Negotiations
Smart Customer Service – 2019-01-07

As a collection agent, most of my job is heavily focused on negotiations, and a majority of those negotiations are all about the numbers. 

Four Strategies to Help Freight Brokerages Get Paid
MH&L News (Material Handling & Logistics) – 2019-01-01

Freight brokers need to plan ahead, avoid mistakes and consider alternative methods to get paid faster to avoid using up their cash reserves.


4 Strategies To Manage SaaS Customer Payment Issues
Software Business Growth – 2018-12-07

Many SaaS companies operate with limited working capital or cash-in-hand. This can cause cash flow problems, especially in the early years of business. 

4 negotiation strategies for managing difficult retail customers
Retail Customer Experience – 2018-11-29

Difficult customers can cause stress for employees, damage to the bottom line, and thanks to social media, harm to the reputation of your business.

Turning Contact Centre Agents Into Storytellers
Call Centre Helper – 2018-10-16

Dean Kaplan shares his secret to building a better emotional connection between agents and customers: storytelling.

Here’s How to Get to Yes Faster When You Make an Offer
Talent Management and HR (TLNT) – 2018-10-15

Hiring the right people at the right time can make or break a business. Unfortunately, most businesses wait to hire until it’s almost too late. 

Five strategies to sharpen leader negotiation skills
Training Journal – 2018-09-24

Being able to negotiate conflicts is one of the most useful skills a leader can have. Here are my five strategies for sharpening your negotiation skills.

4 Ways for Home Business Owners to Collect Debt
Home Business Magazine – 2018-08-02

Very few people start their home-based business because they dream of spending hours chasing down people and businesses who owe them money.

Confessions of a Debt Collector
Yahoo Finance – 2018-06-21

If a business has debt and doesn’t pay, a debt collection agency will be on the hunt to track the money down. That’s where Dean Kaplan comes in. 

Get Stronger
Manufacturing North America – 2018-06-07

Dean Kaplan suggests four ways to strengthen global manufacturer-supplier relationships.

Can You Flee Your Debt by Fleeing the Country?
OppLoans – 2018-08

Most debts won’t follow you to another country, but staying one step ahead of your creditors might be a lot harder than you think.

Ready To Collect Your Money?