Welcome to The Kaplan Group Newsroom. Members of the media will find our latest press releases, content and The Kaplan Group in the news. For our press kit, high-res images, multimedia and interview requests, please contact Lauren Russ at firstname.lastname@example.org or 773/972-7060.
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Executive Biography – Dean Kaplan (PDF) (Web)
In The News
Can You Use Social Media to Collect on Bad Debt?
Money Inc. – 2019-03-25
We’ve all seen examples of problems being solved thanks to social media. We’ve also seen businesses forced to change their ways because of social media campaigns.
C-Level Execs Share the Best Career Advice They Wish They Had Had Early in Their Careers
Ivy Exec – 2019-03-20
Hindsight is 20/20 they say, and that’s certainly true of careers. Here’s a round-up of insights from C-level executives about the things they wished they had known earlier.
4 Negotiation Strategies to Help Your Sales Process
Sales and Marketing Management – 2019-01-14
One thing many businesses with collection issues have in common is that they focus too strongly on making a sale, and not strongly enough on improving their sales process.
Ways to Leverage Storytelling in Customer Service Negotiations
Smart Customer Service – 2019-01-07
As a collection agent, most of my job is heavily focused on negotiations, and a majority of those negotiations are all about the numbers.
Four Strategies to Help Freight Brokerages Get Paid
MH&L News (Material Handling & Logistics) – 2019-01-01
Freight brokers need to plan ahead, avoid mistakes and consider alternative methods to get paid faster to avoid using up their cash reserves.
4 Strategies To Manage SaaS Customer Payment Issues
Software Business Growth – 2018-12-07
Many SaaS companies operate with limited working capital or cash-in-hand. This can cause cash flow problems, especially in the early years of business.
4 negotiation strategies for managing difficult retail customers
Retail Customer Experience – 2018-11-29
Difficult customers can cause stress for employees, damage to the bottom line, and thanks to social media, harm to the reputation of your business.
Turning Contact Centre Agents Into Storytellers
Call Centre Helper – 2018-10-16
Dean Kaplan shares his secret to building a better emotional connection between agents and customers: storytelling.
Here’s How to Get to Yes Faster When You Make an Offer
Talent Management and HR (TLNT) – 2018-10-15
Hiring the right people at the right time can make or break a business. Unfortunately, most businesses wait to hire until it’s almost too late.
Five strategies to sharpen leader negotiation skills
Training Journal – 2018-09-24
Being able to negotiate conflicts is one of the most useful skills a leader can have. Here are my five strategies for sharpening your negotiation skills.
4 Ways for Home Business Owners to Collect Debt
Home Business Magazine – 2018-08-02
Very few people start their home-based business because they dream of spending hours chasing down people and businesses who owe them money.
Manufacturing North America – 2018-06-07
Dean Kaplan suggests four ways to strengthen global manufacturer-supplier relationships.
Can You Flee Your Debt by Fleeing the Country?
OppLoans – 2018-08
Most debts won’t follow you to another country, but staying one step ahead of your creditors might be a lot harder than you think.