Creative Ideas Solve Credit Risk Problems

It is difficult for collection agencies to pierce the corporate veil

How One Credit Manager’s Creativity Made The Big Sale Possible Most credit managers have been in this situation: the company wants to make the big sale, the buyer is ready, but their credit situation doesn’t make a standard transaction possible. Bud Rule, who has 40 years of credit experience, recently shared this story of a … Read more

Using A Collection Agency To Preserve Customer Relationships

It is difficult for collection agencies to pierce the corporate veil

A Credit Manager’s Creative Way of Saving Customers Want to see a salesperson squirm with displeasure: just tell them the account for a long-term customer is being sent to a collection agency.  The salesperson has visions of rogue debt collectors badgering their customer with threats of bad credit references, legal suits, judgments and garnishments, caring … Read more

How to Make Receivables Harder to Collect

It is difficult for collection agencies to pierce the corporate veil

We don’t know anyone who actually wants to make it harder to collect invoices, but we frequently encounter situations where businesses do just that. This week’s blog highlights six common problems from our eBook, How to Make Receivables Harder to Collect.  The eBook has 47 tips on how to reduce delinquencies and write-offs and avoid the need for collection agency services. #12 … Read more

Free Fraud Detection Resources

It is difficult for collection agencies to pierce the corporate veil

One of the simplest ways to detect potential fraud is to confirm certain information provided on a credit application using easy, free resources on the Internet. As a commercial collection agency, we regularly get claims where this has not been done and we discover that the information provided was either misleading or outright fraud. In … Read more

This Credit Application Language Can Help With Delinquent Accounts

It is difficult for collection agencies to pierce the corporate veil

Getting permission to run personal credit reports on B2B Credit Applications can lead to payments during difficult times At our commercial collection agency, we often encounter business owners who claim their company’s financial condition is terrible and they can’t pay anything or can make only small payments. It is difficult to verify this information on … Read more

Mental Preparation For A Commercial Collection Call

It is difficult for collection agencies to pierce the corporate veil

Elite athletes mentally visualize technique and success to improve actual performance. Our debt collectors use a very simple technique to get better results. Studies have shown that visualization improves awareness, mood, confidence and outcome. We’ve been using these techniques with dramatic success at The Kaplan Group for years. In house collectors typically have 2 objectives, … Read more

Trucking Company Turns Collections Into Profit Center

It is difficult for collection agencies to pierce the corporate veil

At our collection agency, we have a client who uses a provision in the U.S. Code of Federal Regulations (“CFR”) to collect significantly more than the original balance due on accounts sent to collections. As an example, we collected over $22,000 on freight bills that were only $11,000 if they had been paid on time. … Read more

Small Payment to Determine Integrity

It is difficult for collection agencies to pierce the corporate veil

  It is frustrating, or worse, when a business customer does not pay their first open invoice on time. Perhaps something just happened at the customer’s business after the credit decision was made that has resulted in cash flow problems. But, there is also the concern that this is just a ‘bad apple’ that was … Read more

What Can You Do When A Customer Hides Behind An Attorney?

It is difficult for collection agencies to pierce the corporate veil

  At our commercial collection agency, we aren’t afraid to talk to attorneys. When we call a debtor and they tell us to talk to their attorney, our biggest fear is that the attorney will not actually talk to us. Once we are instructed to talk to a company’s attorney, we are no longer allowed … Read more

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