Preserving Your Client Relationships During Commercial Debt Collections

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Maintaining client relationships as you pursue an escalated B2B debt collection is a delicate balance. Many industries are “small worlds,” and your clients could be talking to each other more than you think. As a business owner, you need to preserve your bottom line, so commercial debt collection is critical. But, how you collect outstanding … Read more

7th Annual Scholarship Awarded

We are pleased to announce that Favour Ozordi, a junior at Minot State University, is the winner of our 7th annual $1,000 scholarship.  There were over 100 applicants this year, and it was extremely difficult picking a winner.  What gave Favuour’s essay the nod is that she used her own initiative to create a cash … Read more

Demand Letters: 4 Things to Know

letter writing

Clients often want to know about demand letters. They may consider having an attorney send a demand letter before turning it over to collections. Paying an attorney for an hour or two to write a letter is less expensive than a collection agency contingency fee. But, a letter itself may not actually get you paid. … Read more

Give Your Company More Leverage If Your Customer Does Not Pay

All too often, commercial debt collection becomes a negotiation.  At that point, the stronger the position our client has, the better the deal we typically can negotiate.  This could be more money, faster payments, avoiding court, or if necessary, the final outcome in court and the subsequent judgment collection process. Surprisingly, the vast majority of … Read more

FDCPA: 6 Things to Know About Regulation F

We’ve talked about the FDCPA before. This is the federal law that protects consumers from being harassed by debt collectors. As we’ve mentioned before, the law applies only to consumer debt, not businesses. The law also only applies to outside debt collectors, not companies who are owed the money for product or services they provided. … Read more

State of the Collections Industry in 2021

How did Covid-19 and the resulting economic downturn affect the collections industry? We may not know all the ramifications for a few years, but it’s clear that things have changed and will continue to do so. While delinquency levels did not spike, it is unclear how consumers will manage their obligations as the recession continues. … Read more

Collection Acronyms: 10 You Should Know

Most people think that the acronyms and terms they know are common knowledge. But the truth is that every field has its jargon and acronyms. Collections is no different. Whether you’re talking to your accounts receivable department, or hiring a collection agency, you are likely to hear a lot of terms you don’t know. You … Read more

5 Accounts Receivable Trends for 2021

What will be different about accounts receivable in 2021? Most of us will be pretty eager to leave 2020 behind. But, a lot of what we’re experiencing now, will most likely carry over into the new year. At least in terms of the economy. Here are 5 trends I’m expecting to see emerge or continue … Read more

Diversity and Office Holidays

Thanksgiving is almost here, which means it’s actually time to start thinking about your office and the winter holidays. Just like everything else, the holidays are going to be a little different this year. This year, with so many offices still working remote, trying to bring people together around the holidays is especially challenging and … Read more

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