Warning Signs of Business Collection Problems
There are typically signs beforehand that a customer is in financial trouble. Your entire organization should be trained to spot these red flags long before those customers hit 90 days past due. Often times your sales or service teams will be in a better position to spot these problems than your finance or credit teams, so this isn’t just a back office concern.
About The Author:
Dean Kaplan is Principal at The Kaplan Group. Dean's expertise is widely recognized in the debt collection industry. His advice has been published in a number of industry newsletters such as Credit Today and InsideARM and he is a frequent speaker at industry events.