Founded in 1991, The Kaplan Group is led by our President, Dean Kaplan. Dean handles all large claims personally, and his varied business experience coupled with his University of Chicago MBA makes him highly qualified and skilled at getting the collection job done. Dean has traveled to over 40 countries for business and pleasure and negotiated transactions of over $500 million during his 30+ year career. Dean manages every claim that comes in to The Kaplan Group and he teaches his negotiation and collection techniques to every collector. A custom collection strategy is developed for every claim, and our 85% success rate lets you know that our collection methods work.
Our contingency based rates mean that you don’t pay us a penny until we collect your money. Our satisfied clients have given us many 5 star reviews online as well as an A+ rating with the Better Business Bureau. We collect throughout the USA, so you can count on us to collect no matter where your delinquent customers are located.
We are picky about the collectors we hire, and all our professionals have a minimum of 10 years of negotiation and collection experience. We offer clients very competitive contingency rates and our claim submission process is quick and simple on our secure website. Once we receive all necessary information, we start collecting within one business day, and we regularly provide our clients with detailed progress reports as the collection effort progresses.
In the credit industry, Dean is well known as an authority. He frequently publishes advice in lots of industry publications including InsideARM, Accounts Recovery and Credit Today, and his articles are often highlighted online at sites including AMEX Forum, AltFi News, Groupon, MyCorporation and Bplans.com. He also is invited to speak at industry conferences. If you’re ready to hire a trusted partner to help with your debt collection problems, then call us or fill out our simple Get a Free Quote form.
Call us today at (480) 339-0660 and we'll start collecting your money tomorrow!
We Understand Business in Tucson
The University of Arizona and the U.S. Airforce are two key contributors to Tucson’s economy. Other important industries include high-tech, tourism, and nonprofits. The Kaplan Group’s varied experience base and twenty-five years of fine-tuning its collection methods make its professionals well-suited to collecting from debtors located in Tucson and throughout the USA. Our custom approach to collecting has led to our exceptional 85% success rate and we are adept at collecting whether your customer is a conglomerate or a startup. We’ve been helping Tucson clients for years, so give us a call to talk about your situation or fill out our simple Get a Free Quote form.
We have used TKG for over seven years. I would definitely recommend this company. They are very professional, knowledgeable and diligent.
- Susan Ormerod
Tucson Collection Agency Office
Tucson Collection Agency Resources
We frequently use the resources below when collecting from Tucson companies:
Collection Agency Tips for Tucson Businesses
When collecting from customers with past due invoices, your demeanor is important. Avoid being overly aggressive or passive. If you are trying to maintain your relationship with your customer, use a softer touch. A more aggressive approach may be necessary, however, if your customer continuously goes delinquent.
Emails and demand letters are useful collection techniques, but when you are being ignored by your delinquent customer, then picking up the telephone is your best bet. As soon as you have the debtor on the phone, don’t beat around the bush. Tell the customer in a firm but pleasant tone that payment of the past due invoices is expected immediately. In response to excuses, attempt to get to the root cause of the delinquency and request a payment promise with a specific payment date. Regularly follow up with the customer until payment is received and have a plan in mind for potential future orders. When dealing with a delinquent customer, assume that future orders may also go unpaid. Credit term changes can be used as a payment motivator.