Phoenix Collection Agency

Phoenix businesses have been depending on The Kaplan Group for outstanding B2B debt collection services for twenty-five years.  Our professionals have consulted for and held high level positions at a variety of service, manufacturing and technology companies, allowing The Kaplan Group to bring unique business insights to the collection process.  This, coupled with our custom approach to every claim has resulted in our 85% success rate on large viable claims.



There is no fee unless we collect.

Contingency rates range from 10% to 25%.

We are Phoenix’s large commercial claims experts

We produce an 85% success rate on large viable claims.


Call us: (480) 339-0660


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Our Mission

Our mission has been the same since 1991:  Our clients deserve payment on every valid invoice they issue.  We don’t stop trying to collect until you get paid or we determine your customer is no longer operational.

We have assembled our debt collection professionals with this mission clearly in mind.  Our commercial collection techniques based on our business experience and fine-tuned over the years have resulted in our 85% success rate on viable large claims.  This outstanding success rate enables us to charge highly competitive contingency rates (10 – 25%) because we know how to maximize our chances of successfully collecting on the majority of viable claims we work.

Collection agencies that utilize auto-dialers, letter series, call centers located overseas or even USA-based script reading collectors cannot be as successful as The Kaplan Group.  We require that our professionals have extensive negotiation and collection experience.  Many hold college and graduate degrees.  Our collectors are able to develop a deep understanding of both your customer and the claim specifics.  We then come up with a customized collection strategy that has the highest chance of success.  Then we collect your money!

If our collection agency effort doesn’t result in payment, we continue the collection under the name of our in house law firm.  We do not charge extra for this service.  The debt collection effort continues under the same competitive contingency rate as when we got started.  We successfully collect over 97% of our claims without litigation.  If there is no other way to get paid though, we have a nationwide network of collection attorneys we work with who can handle your case, also on a contingency basis.

We have an A+ rating on the Better Business Bureau and many 5 Star online ratings from our happy customers.  We’d like to get started helping you with all your commercial collection needs.  Just fill out our simple Request a Free Consultationform or call us to discuss your claim’s specifics.

Call us today at (480) 339-0660 and we’ll start collecting your money tomorrow!

We Understand Business in Phoenix

Once a major agricultural center, Phoenix’s economy has in recent decades rushed to diversify. The result of this is a large variety of industry and business in the city:  telecommunications and high-tech industries have recently begun moving into the area, while government jobs remain very common. Tourism also feeds the local economy, especially during winter when the climate in Phoenix remains very pleasant. In such a varied business climate, the wealth of experience of our collectors and principals has proven indispensable. Having worked in the tourism and high-tech industries for many years, our collectors have designed a collection method that works. Although our specialty is in larger claims, our collectors have years of experience collecting from businesses of all shapes and sizes owing balances from $5,000 to well over $100,000. Call today and let our business help yours!

Company president Dean Kaplan was a management consultant at KPMG for eight years. During his tenure, he helped hundreds of companies with business plans, mergers, acquisitions and valuations. He owned, operated and dramatically grew a manufacturing business and has been a CFO for several technology companies.

kaplancollectionagency Anne Kaplan was Associate General Counsel for Turner Broadcasting (TNT & TBS) and West Coast Counsel for the MPAA (Motion Picture Association of America).

Jerry Kaplan has been a commercial debt collection expert for over 4 decadesJerry Kaplan co-founded a bank and a bankruptcy preference defense company in addition to Kaplan & Kaplan, one of the largest commercial collection agencies in the country when he sold it in 1989.


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See What Others Say About the Kaplan Group:



I am impressed by Dean’s professional approach and negotiating skills. It was difficult for our company to get the money back from our client as we are based in Poland. We tried a few collection companies from the USA but without results and we were about to give up. Fortunately, I came across The Kaplan Group in the Internet and Dean was able to get our money back.

– Magdalena Holtorff

Phoenix Collection Agency Office

The Kaplan Group
Phoenix, AZ

Phoenix Collection Agency Resources

We frequently use the resources below when collecting from Phoenix companies:


Collection Agency Tips for Phoenix Businesses

If you want to avoid late or non-payment issues with your new customers, then conduct a credit check before you extend any credit.  When you issue credit to a customer you are in essence giving the customer a loan similar to how a bank loans money.  No bank would make a loan without checking the customer’s creditworthiness and neither should you.  You may not want to spend the time and money to do a complete credit check on a new customer who has placed a smaller order, but it is still worthwhile to perform a rudimentary check prior to extending credit.  For existing clients that suddenly exhibit delinquent behavior, a fresh credit check may be in order with resultant adjustments to credit.  Sometimes, just putting a credit hold on an account will motivate a delinquent customer to get back on track.  The key is to be informed about creditworthiness and make adjustments when needed.

Ready To Collect Your Money?