Miami Collection Agency

The Kaplan Group has a 20 year record of providing superior commercial collection agency services for Florida businesses.  We have industry recognized expertise collecting on large claims throughout the USA.


There is no fee unless we collect.

Contingency rates range from 10% to 25%.

We are Miami’s large commercial claims experts

We produce an 85% success rate on large viable claims.


Call us: (786) 442-4168


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Our Mission

Our collectors each have 10+ years of experience.  Dean Kaplan personally oversees all claims over $5,000 and personally handles all very large claims.  He has completed over $500 million in transactions and traveled to over 40 countries during his 30 year career.  Many of our collectors have advanced degrees (MBA, JD) and extensive business experience as executives or consultants to companies of virtually all sizes in all industries.  This gives us unique insights into determining why you have not been paid and how to get your money. Credit Today, InsideARM, Credit and Collection News, The Debt Collector, Accounts Recovery and Credit Matters frequently publish our advice which we readily share with credit departments and our competitors.  We have presented at dozens of conferences sponsored by Riemer Reporting, D&B (Dun & Bradstreet), NACM (National Association of Credit Managers).  To get your money, call us today or fill out the Request A Quote form.

Call us today at (786) 442-4168 and we’ll start collecting your money tomorrow!

We Understand Business in Miami

While tourism has long been the most important industry in the Miami area, the city’s proximity to Latin America has fueled an upsurge in international trade.  Other industries flourishing in Miami include apparel, textiles, books and magazines, pharmaceuticals and medical equipment among others.  The Kaplan Group not only has collection experience in a vast array of industries, it also has a proven track record in international collections, making it an obvious choice for any Miami business needing help with commercial collections.  Our collection process designs a specific collection strategy for each claim, resulting in the highest chance of collection success.  Call for a free consultation today!

Company president Dean Kaplan was a management consultant at KPMG for eight years. During his tenure, he helped hundreds of companies with business plans, mergers, acquisitions and valuations. He owned, operated and dramatically grew a manufacturing business and has been a CFO for several technology companies.

kaplancollectionagency Anne Kaplan was Associate General Counsel for Turner Broadcasting (TNT & TBS) and West Coast Counsel for the MPAA (Motion Picture Association of America).

Jerry Kaplan has been a commercial debt collection expert for over 4 decadesJerry Kaplan co-founded a bank and a bankruptcy preference defense company in addition to Kaplan & Kaplan, one of the largest commercial collection agencies in the country when he sold it in 1989.


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See What Others Say About the Kaplan Group:



We are so pleased with the professionalism of the Kaplan Group! From the first time we contacted them, they were extremely helpful and patient while we went through the process from beginning to end! I would not hesitate to use them again in the future!!!

– Kim May

Miami Collection Agency Office


The Kaplan Group
111 NE 1st Street, 3rd Floor
Miami, FL 33132


(786) 442-4168

Collection Agency Tips for Miami Businesses

What should you do if you find out your customer is lying to you regarding past due invoices? You basically have three options: Confront them directly about the lie, act as if you don’t know they are lying, or something in between. Since most people are not morally bankrupt, often if you let the person know you are aware of the deceit, he will choose to come clean and explain what is really going on. This often leads to a stronger working relationship and a successful collection. However sometimes even honest people will choose to continue lying, and a direct confrontation is appropriate. The key to this approach is to remain very calm, avoid getting into an argument, and make it clear that all credibility has been lost due to the lie. When this approach is used, a powerful position is established and a favorable collection may result whether or not the person admits to the untruth. Finally, sometimes it is best to simply let the lie go unchallenged for now. This strategy is appropriate if the collector wants to see how things play out over the next few days, or perhaps there is some confidence that a payment is forthcoming, so avoiding a confrontation is a good decision. Another reason to avoid a confrontation is when the customer is so volatile that this may lead to a complete breakdown in communication leaving litigation as the only next step. Understanding your customer’s temperament can help you decide which approach to take when you catch a customer in a lie.

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