Our philosophy at The Kaplan Group is that if you are owed money for a valid invoice, you deserve payment in full, period. Our collectors are tenacious and professional. Once the collection effort is underway, they pursue payment until it is either collected, or the debtor is determined to no longer be in business.
The Kaplan Group is not your typical collection agency. A custom collection strategy is developed for every claim. There are no auto-dialers, scripts or overseas call centers. Our collectors are taught by the best in the business, our President, Dean Kaplan. His vast experience base has enabled him to fine-tune his collection and negotiation techniques, which he teaches to all the collectors working under him.
It’s no coincidence that we have an 85% success rate on large viable claims. Our collectors are highly trained and educated professionals, many holding JDs or MBAs. Many have had exceptional prior careers as CEOs, CFOs or General Counsels. In total, they have traveled extensively internationally to more than 40 countries, and have negotiated transactions totaling more than $500 million. The life and career experiences our collectors bring to the table make them very good at solving debt collection issues for debtors located in Detroit or anywhere else in the USA.
Our success has led to many satisfied customers who have given us an A+ rating on the Better Business Bureau as well as lots of 5 star online ratings.
When your customer owes you money, you should be paid. Let us help you get your money. Call us to discuss your situation or fill out our simple Get a Free Quote form.
Call us today at (318) 899-7800 and we'll start collecting your money tomorrow!
We Understand Business in Detroit
Despite the financial woes of Detroit in recent years, the city boasts three fortune 500 companies. Key Detroit industries include automotive, health care, technology and finance. The city is attracting many young professionals and the rehabilitation of residential high rises is fueling continued recovery. The Kaplan Group’s twenty-five-year history of providing commercial collection services to companies of all types and sizes makes it well suited to pursuing debtors in Detroit and throughout the USA. The Kaplan Group’s custom approach and vast experience base have led to our 85% success rate. Don’t wait any longer to get paid. Call us today to get started!
We had had extremely overdue commercial funds to be collected when we first got in touch with the Kaplan Group. We received two thirds of funds we expected to be collected within a week. They have approached our customer very professionally and made an immediate impact on our customer's people who have not been returning my calls or emails. Collection methods can be quite disturbing for the debtor. The Kaplan Group managed a delicate balancing act while keeping prospects for future business alive. They trusted us to receive all payments and expected us to report what we received. Mutual trust yielded 100% collection and restart of business with our customer.
- Ferda Atila
Detroit Collection Agency Office
Detroit Collection Agency Resources
We frequently use the resources below when collecting from Detroit companies:
Collection Agency Tips for Detroit Businesses
When dealing with a delinquent customer, the debt collector should contact the debtor on a regular, systematic basis. Whenever the debtor makes a promise, be it a payment promise, a promise to provide proof of a dispute, or any other commitment that is a productive step towards collecting payment of the debt owed, the debt collector should immediately schedule a follow-up contact. This contact should be scheduled for the exact date the promise was to occur. If the debtor fails to fulfill the promise, the follow-up call tells him that you are serious about collecting the debt. If the debtor keeps the promise, the contact will let him know that you remembered the commitment and lets the conversation continue to collect the remaining balance or maintain customer relations. Regular follow-up contacts put the debtor on notice that payment in full is expected and usually gives the creditor the upper hand and a better chance of collection success.
The importance of getting the debtor into a conversation about the debt owed can’t be stressed enough. When conversation has begun, this is a good indicator that the debt will be paid. Getting the customer to explain why they aren’t paying is a main goal of speaking frankly with the customer. Often the reason for the delinquency may be cash flow issues or a dispute or a variety of other reasons that only the customer can share with you. Once armed with the truth, the debt collector may be able to adjust the payment terms to help with the cash flow problem, or it may be obvious that a different collection strategy is necessary. Either way, the debtor will know that you are serious about the debt owed and that you expect payment.