Cleveland Collection Agency

The Kaplan Group has been providing superior commercial collection services in Cleveland and throughout the USA for twenty-five years.  We are known as the large claim specialists but we apply our outstanding business and negotiation skills to every claim we receive no matter the size.  Our custom approach has led to our 85% success rate on large viable claims.  Let us help you get paid!


There is no fee unless we collect.

Contingency rates range from 10% to 25%.

We are Cleveland’s large commercial claims experts

We produce an 85% success rate on large viable claims.


Call us: (704) 326-2349


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Our Mission

The Kaplan Group has been around for twenty-five years with a clear mission:  our belief is that every client should receive payment for every valid invoice.  We keep working until you get paid or we determine your customer is out of business.

Through our many years of collecting, we have assembled a talented group of professionals and developed many successful collection techniques to achieve this mission.  Unlike many other collection agencies, we do not employ call centers located overseas, auto-dialers, script reading collectors or letter series.  Rather, our collectors spend the time to study and understand the customer who owes you the money as well as the circumstances of the unpaid invoices and we develop a collection strategy that will result in the highest likelihood of payment.  Because of our 85% success rate on viable large claims, we are able to offer our clients very competitive contingency rates.

Our professional debt collectors are highly qualified and educated.  Many hold college or post-graduate degrees.  We have also worked as executives, consultants and managers in a variety of industries and companies of all sizes.  We use our skillsets to determine the best way to work each claim and then we get you paid!

If our initial collection effort isn’t successful, our in house attorney works the claim a second time for the same competitive rate.  You get two collection efforts for the price of one!

We rarely need to pursue litigation, solving 97% of our successful cases without going to court, but we have a network of attorneys we work with all over the USA who can handle your case on a contingency basis if need be.  We don’t want to go to court, but if that the only way to get your money, with your written authorization, we will assist you every step of the way.

You can trust The Kaplan Group to help you with all your commercial collection needs.  The Better Business Bureau has awarded our agency with an A+ rating and we have many 5 Star online ratings from our happy clients.  It’s easy to get started – fill out our simple Request a Free Consultation form or give us a call to discuss the specifics of your situation.

Call us today at (704) 326-2349 and we’ll start collecting your money tomorrow!

We Understand Business in Cleveland

Cleveland’s location on Lake Erie as well as rail links led the city to be a dominant business center in the area, with steel, other manufactured goods, law firms, hospitals, and insurance among its leading industries.  Recently, the city has promoted itself as a technology hub, recruiting technology companies to open offices in the city using hi-speed connectivity as an incentive.  The Kaplan Group has been collecting for Cleveland based companies for many years.  Our varied backgrounds are well suited to the diversity of Cleveland’s business community, and we have dedicated many hours to developing a collection method that works no matter the industry or the size of the debt owed.  Don’t put off getting your invoices paid.  Call us today or fill out our Get a Free Quote form.

Company president Dean Kaplan was a management consultant at KPMG for eight years. During his tenure, he helped hundreds of companies with business plans, mergers, acquisitions and valuations. He owned, operated and dramatically grew a manufacturing business and has been a CFO for several technology companies.

kaplancollectionagency Anne Kaplan was Associate General Counsel for Turner Broadcasting (TNT & TBS) and West Coast Counsel for the MPAA (Motion Picture Association of America).

Jerry Kaplan has been a commercial debt collection expert for over 4 decadesJerry Kaplan co-founded a bank and a bankruptcy preference defense company in addition to Kaplan & Kaplan, one of the largest commercial collection agencies in the country when he sold it in 1989.


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See What Others Say About the Kaplan Group:



I was referred to the Kaplan Group through a small business owners’ network I belong to on the East Coast and they were able to successfully collect all money owed to me from a large retail customer within 3 weeks. The debt was nearly 180 days past due and I’m certain I would not have been able to collect it through my own continued efforts. They were courteous, professional, provided timely updates and they were always available by phone. I highly recommend them.

– Meghan Kaitan

Cleveland Collection Agency Office

The Kaplan Group

Cleveland, OH

Cleveland Collection Agency Resources

We frequently use the resources below when collecting from Cleveland companies:


  • Greater Cleveland Partnership
  • Ohio Secretary of State
  • Cleveland Business License
  • Cleveland Bar Association
  • Crain’s Cleveland Business
  • Ohio Contractor License Lookup

Collection Agency Tips for Cleveland Businesses

Don’t hesitate to put a hold on future orders if an account becomes delinquent.  Oftentimes, a business will continue to send products to a customer who has, in the past, maintained a good payment record, even if their account becomes overdue in an attempt to maintain the business relationship.  However, doing so puts your business at a greater risk of losses if the customer doesn’t rectify their account.  Furthermore, putting a hold on future orders applies extra pressure to the customer to pay their bills, especially if they are reliant on your company’s product for their business operations.  Once the situation has been cleared up, you can remove the hold on their account and the business relationship can continue as normal, but if the unpaid bills are never taken care of your company will obviously be better off if more products aren’t sent to them.


Tell us which charity from the list below you want us to support with a share of the fees we earn on your claims. Or, suggest a new charity. Click on the logos to learn more about these organizations that support our local community.

Proud sponsors of Ace of Hearts dog rescue in West Hollywood
The Kaplan Group proudly supports local non-profit organizations
We're proud to support local non-profits in the Los Angeles Area

Ready To Collect Your Money?