Our firm belief is that when you generate a valid invoice, your customer should pay you. Once we begin our collection process, we keep working hard to collect your money until it’s in the bank or we determine your customer is out of business.
With our mission clearly defined, we have put together an exceptional group of business professionals to act as your debt collectors. During our 25-year history, we have refined our collection techniques which has resulted in our exceptional 85% success rate on large viable claims. Our collection success allows us to offer very competitive contingency rates to our clients (10% – 25%) because we know how to get you paid and earn our fee on the great majority of viable claims we work.
Other collection agencies who use auto dialers, overseas call centers, letter series, or script reading collectors based in the USA can’t compete with The Kaplan Group. Our staff has extensive work and negotiation experience, and many have earned college and graduate degrees. We use our skillset to study every claim and develop a true understanding of why your customer isn’t paying what is owed. Then we put together a customized collection strategy that will have the greatest chance of success and we get you paid!
If our debt collectors aren’t able to collect, we begin working the claim under our in house law firm’s name. We do not charge any upfront or extra fees for this full second collection effort. We charge the same low, success-based contingency rates.
We solve 97% of our successful cases without having to pursue litigation. There are rare instances when we realize that the only way we’re going to collect is to go to court. Fortunately, we have a large network of attorneys throughout the USA who will take your claim on a contingency basis.
Our satisfied customers have given us an A+ rating with the Better Business Bureau, and for over twenty years we have been one of only 250 qualified agencies with the International Association of Commercial Collectors. If you are serious about solving your accounts receivables issues, then give us a call to discuss your situations or complete our simple Get a Free Quote form. We are ready to get your money!
Call us today at (980) 949-0110 and we'll start collecting your money tomorrow!
We Understand Business in Charlotte
Charlotte is second only to New York City as the biggest banking center in the USA, and it has become a major financial center as well. Nine fortune 500 companies call Charlotte home, and other important industries include motorsports, energy, and transportation. Its fast growth in recent years has pushed it to the twentieth largest city in the USA. Our collectors have worked in a vast array of industries and in companies of all sizes and are uniquely suited to the economic landscape of Charlotte and beyond. We put our skillsets to work and our clients reap the rewards of our outstanding debt collection successes. We know how to deal with every situation and we know how to motivate even the most difficult personalities to the desired collection result – getting you paid what is owed!
Being a women's fashion label, who wholesales our merchandise to many clients all over the country; we have had to deal with some stores that have problems paying their bills... I reached out to The Kaplan Group, in order to collect an extremely overdue invoice, after we tried multiple times over the course of a couple months to communicate with the store's owner to resolve the situation. Once The Kaplan Group was handed the claim, we received the full amount over the course of a month. I would highly recommend this company to any business that is having problems collecting money.
The Kaplan Group was easy to work with, very professional and very effective at collecting on our delinquent account. Will certainly use them again should the need ever arise.
- Lindsey Stachelek
Charlotte Collection Agency Office
Charlotte Collection Agency Resources
We frequently use the resources below when collecting from Charlotte companies:
Collection Agency Tips for Charlotte Businesses
When your credit department identifies a problem customer and begins the collection process, it is imperative that the collector commits to going after the total amount that is owed. When the collector has this mindset, there is a much greater chance that the collector will be successful in collecting all that is due. Anytime a customer purchases from you on credit, the terms of the purchase agreement obligate the customer to pay within the stated terms. The job of the debt collector is to enforce these terms and collect full payment. The tone of the collection discussions can be conciliatory at the start of the collection process; however, as time goes on, the tone should become more assertive and firm leading to the eventual collection of the total amount due.