Nation­wide

Nation­wide Debt Col­lec­tion Agencies

Most com­mer­cial debt col­lec­tion agen­cies pro­vide ser­vice nation­wide. The Kaplan Group is based in Cal­i­for­nia, but the major­ity of our clients and the major­ity of the debtor’s we col­lect from are from out­side of Cal­i­for­nia. Debt col­lec­tion agen­cies can pro­vide effec­tive nation­wide ser­vice due to the improve­ments in com­mu­ni­ca­tion and infor­ma­tion gath­er­ing that have occurred over the last 20 years.

Some small debt col­lec­tion agen­cies are not effec­tive in pro­vid­ing nation­wide ser­vice. This is because the debt col­lec­tors them­selves do not have the expe­ri­ence to effec­tively use the Inter­net and sub­scrip­tion data ser­vices to gather infor­ma­tion and knowl­edge on debtors.

The pri­mary com­mu­ni­ca­tion method used by in the com­mer­cial col­lec­tion process is the tele­phone. Most of our suc­cess in col­lect­ing money comes from get­ting the debtor on the phone and mak­ing them feel the need to pay. The mes­sages we leave for the debtor when they don’t answer are part of the process. Debtors do not know where we are call­ing from-they only know that were on the phone. When Mr. Kaplan trav­els inter­na­tion­ally to nego­ti­ate deals, he uses Skype to stay in touch with those com­pa­nies who owe large bal­ances or have com­mit­ted to imme­di­ate pay­ments. Our office phones for­ward to cell phones so we can make and receive calls even though we aren’t behind her desk. The rev­o­lu­tion in com­mu­ni­ca­tion tech­nol­ogy allows debt col­lec­tion agen­cies to pro­vide effec­tive ser­vices from vir­tu­ally anywhere.

The Inter­net has also made it much eas­ier to get spe­cific infor­ma­tion from any­where in the world. At The Kaplan Group, will look at satel­lite pho­tos to get an idea of the type of build­ing the debtor is located in. We’ll look at street views and then com­ment to the debtor regard­ing the sig­nage on their busi­ness or their neigh­bors busi­ness as if we had a pri­vate inves­ti­ga­tor do a drive-by. We will use Zil­low to get an esti­mate of the value of someone’s house and com­pare this to their mort­gage to under­stand the finan­cial pres­sure or com­fort they may be feel­ing per­son­ally as well as the pos­si­bil­ity of recov­er­ing on a per­sonal guar­an­tee. We are sure that most debt col­lec­tion agen­cies do not use these resources and many oth­ers that we use here at The Kaplan Group. We stay on the cut­ting edge of both sub­scrip­tion and free meth­ods for obtain­ing infor­ma­tion on debtors so that we can pro­vide extremely effec­tive results on a nation­wide basis.

In addi­tion, we have a nation­wide net­work of debt col­lec­tion lawyers if lit­i­ga­tion is required. These attor­neys will work on a con­tin­gency basis for The Kaplan Group and our clients. Many other debt col­lec­tion agen­cies talk about attor­ney for­ward­ing ser­vices. Our expe­ri­ence has been that these are worth­less. We tracked hun­dreds of claims that were for­warded and saw no results what­so­ever. We get excep­tional results when we col­lect under the name of our in house law firm, Law Offices of Anne R. Grupp. This shows that it is the qual­ity of the col­lec­tion effort, not the loca­tion of the collector.

How­ever, when lit­i­ga­tion is required, most of the time the lit­i­ga­tion must be filed in the loca­tion of the debtor. Our nation­wide net­work of debt col­lec­tion attorney’s pro­vides this ser­vice. We are very selec­tive on which claims we believe should go to court. Using this cri­te­ria, we col­lect money on more than 50% of the law­suits we file. When we do not col­lect money, the rea­son in over 80% of those cases is that the com­pa­nies go out of busi­ness before we have a chance to col­lect on the judgment.