Category Archives: Uncategorized

Your Credit Application is Costing You Money

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The credit appli­ca­tion is the ini­tial doc­u­ment used by ven­dors to col­lect infor­ma­tion and estab­lish credit and con­trac­tual terms with a cus­tomer. Unfor­tu­nately, most credit appli­ca­tions we see are miss­ing crit­i­cal items to pro­tect our clients in the event that their cus­tomer does not pay within terms. Some of the most painful issues our col­lec­tion Read full post >

What to do when you expose a liar?

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In my last arti­cle, I talked about meth­ods for deter­min­ing if your non-paying cus­tomer is giv­ing you a truth­ful expla­na­tion of their sit­u­a­tion. Unfor­tu­nately, all too often we catch some­one pur­pose­fully mis­lead­ing us or telling an out­right lie. What you do next can have a big impact on your debt col­lec­tion suc­cess. We've all been Read full post >

Accretive Agrees to $2.5m Fine

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In a recent arti­cle, The Bul­letin of Ore­gon reported that Accre­tive Health has agreed to a $2.5 mil­lion set­tle­ment of alle­ga­tions that the com­pany vio­lated a law which requires hos­pi­tals to pro­vide emer­gency care to patients even if they can­not afford to pay for it. Accre­tive, which recently gained infamy after the Min­nesota Attor­ney Gen­eral Read full post >

Collection Agency Sued For Breaching FDCPA

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Accord­ing to a recent arti­cle, a debt col­lec­tion agency in Ohio is being sued for fail­ing to inform a debtor that the caller was rep­re­sent­ing a col­lec­tion agency dur­ing a voice­mail left for the man. Accord­ing to the man's suit, by fail­ing to dis­close the fact that a debt col­lec­tor was call­ing, the agency breached Read full post >

Tips For Dealing With Problem Customers

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An arti­cle was posted lately on Fund­ing­Gates giv­ing some sim­ple advice to help deal with four spe­cific types of prob­lem cus­tomers. For moti­vat­ing the "absent-minded" cus­tomer, who always for­gets to make their pay­ments by the due date, the author sug­gests send­ing reg­u­lar reminders to these clients. For exam­ple, a sim­ple let­ter remind­ing the cus­tomer that Read full post >

Pennsylvania On Lookout For Debt Collection Scams

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A recent arti­cle explains that res­i­dents of Penn­syl­va­nia have been report­ing rude and threat­en­ing phone calls from agen­cies attempt­ing to col­lect on unpaid loans the res­i­dents claim to have never taken out. Accord­ing to the Bet­ter Busi­ness Bureau in west­ern Penn­syl­va­nia, a num­ber of con­sumers and busi­nesses have reported receiv­ing the threat­en­ing calls. Some were Read full post >

Louisiana Could Profit From Creating Central Debt Collector

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Accord­ing to Baton Rouge-based The Advo­cate News, leg­is­la­tors in Louisiana are work­ing to cre­ate a sys­tem for col­lect­ing on well over $1 bil­lion owed by Louisiana res­i­dents and com­pa­nies. In the past few years, the state has had very lit­tle suc­cess col­lect­ing unpaid bills, namely because the state lacks any cen­tral­ized agency to col­lect unpaid Read full post >

Debt Collection Scam Prompts BBB Warning

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In an arti­cle pub­lished ear­lier today, the Nue­ces County Record Star reported on a pos­si­ble debt col­lec­tion scam from an agency based in San Anto­nio. Accord­ing to the arti­cle, the Bet­ter Busi­ness Bureau has received numer­ous com­plaints of an agency call­ing peo­ple to col­lect on debts while refus­ing to pro­vide any proof of the amount Read full post >